2008’s Ten Best Intranets

Well the results are in for 2008 and Nielson Norman Group have voted the 10 best intranets of the year as:

• Bank of America, United States
• Bankinter S.A., Spain
• Barnes & Noble, United States
• British Airways, United Kingdom
• Campbell Soup Company, United States
• Coldwell Banker Real Estate Corporation, United States
• IKEA North America Service, LLC, United States
• Ministry of Transport, New Zealand
• New South Wales, Department of Primary Industries, Australia
• SAP AG, Germany

With regard to best practice, the sites contained most of the following features/functions:

• Company and industry news
• Integrating internal and external information sources
• Editorial control of the intranet homepage
• Keeping the intranet up-to-date
• Supporting factory-floor employees
• Onboarding of new employees
• Consistent navigation
• Multilingual intranets; supporting international employees
• Multimedia and video on intranets
• Data visualization
• Community
• Collaboration tools and discussion boards
• Employee self service
• Special intranet tools and areas for high-level executives
• Internal weblogs
• Intranet search
• Development process for intranet redesigns
• Creating a unified intranet after a merger of two or more organizations
• Staffing of intranet teams; where they report in the organization
• Updating and maintaining standards and guidelines for intranet design
• Intranet branding
• Promoting new intranet features
• Polls
• Stock quotes
• Staff directory and employee profile pages
• Corporate calendars
• Personalization
• Alerts
• Working with external design agencies; coordinating multiple agencies